FAQ's

Although the term "refurbished" is often used to describe pre-owned phones, Mint+ follows a different approach. Rather than rebuilding devices with replacement parts, we carefully select premium pre-owned phones that retain their original manufacturer components. Every device is professionally inspected, thoroughly tested, securely data wiped and graded before sale. 

Many people use the terms interchangeably. At Mint+, every pre-owned phone is professionally inspected, fully tested and retains original manufacturer parts only, ensuring quality you can trust. 

Original manufacturer components help preserve the performance, reliability and features your phone was designed to deliver. 

Our grades reflect cosmetic condition only. Every Mint+ phone meets the same high standards for functionality and reliability. 

Choosing Mint+ means choosing a phone that's professionally prepared and supported in Ireland. Managing the entire process locally allows us to maintain consistent quality standards, provide trusted after-sales support and reduce the environmental impact of transporting devices across multiple countries. 

Mint+ provides next-day delivery across Ireland on orders placed before the daily dispatch cutoff. All orders are dispatched via tracked courier (DPD).

Once your order leaves our warehouse, you will receive an email with a DPD tracking link so you can follow your package in real-time.

If your package or phone is damaged on arrival, contact our care team within 24 hours at support@mintplus.ie or call 1800 714 014 with your order details and photos of the damage.

Mint+ offers a 14-day change-of-mind returns policy. You must notify us within 14 days of receiving your order that you wish to return it, and you will then have a further 14 days to post the item back.

1 - Fill out the returns form included with your dispatch invoice.

2 - Include your 001 order reference number and proof of purchase.

3 - Package the device securely with all its accessories.

4 - Return the item via our dedicated DPD returns service or mail it to:

Mint+ Returns (Fonfix)

Sandyford Business Centre, 1 Burton Hall Rd,Sandyford Industrial Estate, Dublin 18, D18 E190

Once we receive and inspect your returned device at our warehouse, your refund will be processed back to your original payment method within 14 working days.

All Mint+ refurbished phones come with a 1-year warranty covering hardware or technical defects. If a fault occurs within 12 months under normal use, contact support@mintplus.ie to arrange a warranty repair or replacement.

Yes, all Mint+ refurbished phones are 100% unlocked, SIM-free, and guaranteed to work with any network provider.

All Mint+ phones undergo a full 30+ point inspection and are 100% fully functional. We class our devices by cosmetic condition:

As New: Pristine condition with no visible marks or scratches. Comes with an original cable, charger, and box.

Very Good: Excellent working order with minor, superficial scratches on the casing or screen.

Good: Fully functional with noticeable cosmetic wear or scratches on the body or screen.

Yes. Every device undergoes forensic data wiping and rigorous technical testing using industry-certified software to ensure the hardware, screen, cameras, speakers, and ports work like new.

Every Mint+ device undergoes battery cycle testing to guarantee high performance and reliable daily battery life. Batteries that do not meet our strict quality standards are replaced before the phone is sold.

Yes. Mint+ uses 100% authentic manufacturer parts to maintain factory performance, original display clarity, and safety.

All Mint+ phones include a SIM pin, certified inspection card, and service leaflet. As New condition phones also include an authentic charging cable and power adapter.

Yes, every Mint+ refurbished smartphone includes a 1-year warranty that covers any hardware or manufacturing defects under normal use.